Fake Utility Workers
Although someone falsely pretending to be a utility worker – an imposter – is unlikely, it could happen in your neighborhood, which is why we all must beware of energy imposters.
When someone appears at your house front door:
- Ask for identification – When someone is at your door and says they are a MPD Electric Cooperative (MPD) employee or contractor, their photo identification badge should be displayed prominently for you to see. If you don’t see an ID badge, ask for it. All employees and contractors are required to display their badges. Always ask to see identification.
- If you are unsure about a MPD employee’s identification or want to verify the nature of the work to be done at your home, please call us at (866) 747-0060 or (843) 665-4070 before allowing work to begin.
Do not allow people into your home who:
- Claim to offer a MPD refund. Our employees never deliver cash refunds or rebates to members’ homes
- Claim to sell MPD products or services. Our employees do not engage in door-to-door sales
- Claim you must pay them for tree-trimming work because they are an employee or contractor from MPD
(Don’t hesitate to call the police if you believe the person at your door is falsely representing themselves as a utility worker or any other service provider.)
When the person on your phone says they are calling from MPD:
- Ask them to verify who they are. Ask the caller to hold the line and try and locate your most recent MPD bill. Ask the caller to read you your account number and the amount due.
- Look at your caller ID display. It will indicate that the call is from MPD.
- If you suspect the call may be fraudulent, hang up and call us toll-free at (866) 747-0060 or (843) 665-4070. Ask to be connected to a member service representative who can confirm whether MPD is calling members for any reason.
- If you have received a suspicious call regarding any subject, please contact your local police or sheriff’s departments immediately.